Last Updated: 25th July, 2025

Welcome to Datawise ("we," "us," or "our"). These Terms of Service ("Terms") govern your use of our data bundle sales platform and wallet services (collectively, the "Service"). By accessing or using our Service, you agree to be bound by these Terms.

1. Definitions

• "Agent" refers to a registered user who utilizes our platform to create a storefront and sell products to Customers.
• "Customer" refers to an individual who purchases products or services through an Agent's storefront.
• "User" refers to both Agents and Customers.
• "Wallet" refers to the digital wallet provided to Agents for accruing commissions.

2. Agent Accounts & Responsibilities

• Registration: To become an Agent, you must register for an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your account credentials.
• Storefront Content: You are solely responsible for the content you upload for your storefront, including your company name, logo, tagline, and WhatsApp details. You warrant that you have the right to use any content you upload and that it does not infringe on any third-party rights.
• Pricing: Agents are permitted to set their own selling prices for products. However, you agree not to engage in predatory pricing or violate any pricing guidelines set by the platform.
• Customer Service: As an Agent, you are the first point of contact for your Customers. You are responsible for providing reasonable support regarding their purchases made through your link.

3. Customer Responsibilities

• Accurate Information: Customers agree to provide accurate information, including the correct beneficiary phone number for data bundle delivery and a valid mobile money number for payment. We are not responsible for bundles sent to an incorrect number provided by the Customer.
• Payment: All payments are processed through our third-party payment gateway, Moolre. You agree to their terms when making a payment.

4. Payments, Commissions, and Withdrawals

• Commissions: Agents earn a commission on qualifying sales, calculated as the difference between the Agent's selling price and the wholesale cost set by the platform. Commissions are credited to the Agent's Wallet upon successful completion of a transaction.
• Wallet Withdrawals: Agents may request to withdraw funds from their Wallet to a valid mobile money account. We will process withdrawal requests in a timely manner, but we are not responsible for delays caused by third-party payment providers.
• Transaction Finality: All completed transactions and withdrawals are final and non-refundable, except as required by law.

5. Prohibited Conduct

You agree not to use the Service to:

• Engage in any fraudulent, deceptive, or illegal activities.
• Infringe upon the intellectual property rights of others.
• Harass, abuse, or harm another person.
• Attempt to reverse-engineer, decompile, or access the source code of the platform.
• Use automated systems (bots, scrapers) to access the Service without our express permission.

6. Termination

We reserve the right to suspend or terminate your account at any time, without notice, for any violation of these Terms. Upon termination, your right to use the Service will immediately cease.

7. Changes to Terms

We may modify these Terms at any time. We will provide notice of any significant changes. Your continued use of the Service after such changes constitutes your acceptance of the new Terms.

Last Updated: 25th July, 2025

Datawise ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Service includes:

2. How We Use Your Information

Having accurate information permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you to:

• Create and manage Agent accounts and storefronts.
• Process data bundle purchases and deliver them to the specified beneficiary number.
• Facilitate payments through our third-party payment gateway (Moolre).
• Calculate and credit commissions to Agent Wallets.
• Process Agent withdrawal requests.
• Allow Users to view their order history.
• Monitor and analyze usage and trends to improve your experience with the Service.
• Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.

3. Disclosure of Your Information

We do not share your personal information with third parties except in the circumstances described below:

• Third-Party Service Providers: We share information with our payment gateway (Moolre) to process payments. They have their own privacy policies governing the use of your data.
• With Agents: An Agent can view the transaction details (like beneficiary number and amount) of purchases made through their specific storefront link.
• By Law or to Protect Rights: We may disclose your information if required to do so by law or in the good-faith belief that such action is necessary to comply with legal processes, respond to claims, or protect the rights, property, or safety of our company, our employees, our users, or the public.

4. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Your Rights

You have certain rights regarding your personal information, including:

• The right to access the personal data we hold about you.
• The right to request the correction of inaccurate personal data.
• The right to request the deletion of your personal data, subject to legal and contractual restrictions.

To exercise these rights, please contact us using the contact information provided below.